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Employer Help FAQs

  1. How long does it take for my job posting to be seen on the website?

Ads appear online within 20 to 30 minutes of their completion unless approval is necessary. If ads require approval, they will appear once they are approved and released. If it has been more than 48 hours, call Career Center support at 888-491-8833.

  1. What credit cards does the site accept?

The site accepts Visa, MasterCard and American Express.

  1. Whom do I contact to obtain a W-9 (US tax) form?

Please fax a blank form to 1-410-584-7975. It will be completed and returned to you within one business day.

  1. How can I edit a current job posting?

From the “My Account” tab, click the “Active Jobs” link. Click the edit icon (which looks like a pencil) on the same line as the job you wish to edit. Once the changes have been made, click “Preview Job” at the bottom of the form. If satisfied with the changes, you can then click “Post Job Now” to complete the posting process.

  1. How do I post a job while keeping the employer name and information confidential?

To create a confidential job posting, click “Edit Employer Profile” and enter “Confidential” in the “Employer Name” and “Employer Profile” fields and leave the “Homepage” field blank. Additionally, when you are posting the job, enter “Confidential” in the “Display Company As” field. Note that all applications are routed through the system, so job seekers will not see your contact information unless you provide it in the text of the ad.

  1. How do I post my job in more than one state?

Select “Nationwide” in the state field for the job to appear no matter what state the job seeker searches by. If you do not select a specific state or “Nationwide” in the state field, the job will not appear if the search is based on the state.

  1. Why was I able to access “My Account” without entering a login name or password?

The last time you used the system you did not log out. Your “cookies,” the internal memory on your computer, remembered your login name and password. For security purposes, you should always click the logout link in the upper menu bar of the “My Account” page before leaving the site.

  1. Why is my job posting marked “Pending”?

A job appears with pending status if you have previewed your job posting online but have not submitted the posting or payment information. Click on the “Pending Jobs” link on the “My Account” tab to edit, preview and complete the posting process.

  1. I work for an advertising agency and I am posting a job for my client. Whose information do I enter on the employer registration page?

When initially registering with the site, enter the advertising agency’s information, noting the “Employer Type” as “Ad Agency.” This will lead you through to another step in the registration process that will allow you to create clients on your account for the employer whose jobs you will be posting. After you have created a client, you will be able to associate it with job postings via the “Client Info” field on the job posting form.

  1. Is my password case sensitive?

Neither the login nor the password is case sensitive.

  1. What if my company requires applicants to apply online on our website and I do not want to include an e-mail in the “Reply to” field?

Some sites require that an e-mail address be provided on the job posting form. On these sites, you are encouraged to specifically state in the text of your job posting how applications will be accepted. For example, you may wish to enter “ONLY APPLICATIONS SUBMITTED AT [your web address] WILL BE ACCEPTED” to discourage applicants from submitting their applications incorrectly.

  1. How do I know if your site is appropriate for the job I want to post?

You may want to read ads posted online, as well as read about the association directly. Likewise, you may register and search a demo version of the resume database at no charge before posting your ads online.

  1. How can I renew an expired posting?

From the “My Account” tab, click the “Inactive Jobs” link. From here you can copy your expired job. To do so, select the copy icon on the line of the job you wish to copy. From here you can make any changes to the ad, preview it and post the job immediately.

  1. Can I use a co-worker’s login to post a job?

A company can share a single login, but you must receive the login directly from the user who registered. Note that you should specify the “Reply-to E-mail” with your e-mail address if you do not want the main user on the account to receive the applications.

  1. Is the site safe for me to enter my credit card information?

Yes, the site is secure. The credit card information is submitted through an encrypted server.

  1. How can I obtain a copy of the job posting?

To view a previously run job posting, login to your account, then click on the “Inactive Jobs” link from the “My Account” tab. Then click on the job title to copy or print your previously run job posting.

  1. How can I change my password?

You can change your password from the “My Account” tab of your account. Once there, click the link titled “Change My Password.” You will be able to use this page to create a new password for your account.

  1. How can I obtain a receipt?

A receipt is e-mailed immediately to the billing contact when a credit card payment is processed. You may also print or email a copy of the receipt from the confirmation page that is displayed when you complete a posting.

  1. Can I use HTML in my job posting?

You may use HTML in your job posting, but please note that customer service does not offer HTML technical support.

  1. How can I edit my employer profile?

From the “My Account” tab, click “Edit Employer Profile.” Make any changes, then click the “Save & Continue” button located at the bottom of the form. Once the changes are made and submitted, they will appear online within 24 hours.

  1. I received an error message informing me that “cookies” are not enabled. What should I do?

Internet Explorer 10 (applies to Windows 7)

Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

Click the Tools button, and then click Internet Options.

Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

For more information, go to: http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies

Internet Explorer 9 (applies to Windows 7)

Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

Click the Tools button, and then click Internet options.

Click the Privacy tab, and then, under Settings, move the slider to the bottom to allow all cookies, and then click OK.

For more information, go to: http://windows.microsoft.com/en-us/windows7/how-to-manage-cookies-in-internet-explorer-9

Windows Internet Explorer 7 and 8 (applies to these editions of Windows Vista: Starter, Home Premium, Ultimate, Enterprise):

Open Internet Explorer by clicking the Start button, and then click Internet Explorer.

Click the Tools button, and then click Internet Options.

Click the Privacy tab, and then, under Settings, move the slider to the bottom to allow all cookies, and then click OK.

For more information, go to: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

 

FireFox

Note: Cookies are enabled by default in Firefox.

To check or change your settings:

At the top of the Firefox window, click on the “Firefox” button and then select Options

Select the Privacy panel.

Set “Firefox will”: to Use custom settings for history.

Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.

If you are troubleshooting problems with cookies, make sure Accept third party cookies is also checkmarked.

Choose how long cookies are allowed to be stored.

Click OK to close the Options window.

For more information, go to: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 

Chrome

Click the Chrome menu icon SNP_2696434_en_v1.

Select Settings.

Click Show advanced settings near the bottom of the page.

Click Content settings in the “Privacy” section.

Select Allow local data to be set to allow both first-party and third-party cookies.  If you only want to accept first-party cookies, check the box next to “Block all third-party cookies without exception.”

For more information, go to: https://support.google.com/accounts/answer/61416?hl=en

Note: If cookies in your browser are enabled and you’re still seeing an error message that your browser’s cookie functionality is turned off, try opening a new window in your browser.

  1. Is there a limit to the length of the job posting?

There is usually no limit to the length of the posting, but please view the rates page for more information for all applicable charges.

  1. What should I do if I am receiving applications to an ad and shouldn’t be?

You can edit the ad through your account. Change the reply to email field (near the bottom of the posting form) so that the field contains the email address of the person who should be receiving applications. This will cause all future applications to go to that person.

  1. I am searching for my job posting online and it does not appear.

Please note that you must search using the exact criteria that you entered on the job posting form. For example, to search using the job category menu, you must have specified your category on the job posting form. If you believe all criteria matches, please contact customer service for further assistance.

  1. How can I remove a user from our company account?

To remove a user from your account, you will need to contact our online customer service online with the user’s e-mail address that is to be removed. Please provide your contact information so the removal may be verified.

  1. My cookies are enabled, but I still receive an error. What should I do?

If enabling cookies on your browser does not resolve your issue, or if cookies are already enabled, there are three non-browser-specific steps to follow: Check the date and time. If your date is incorrect by more than one day, your web browser will reject the cookie and the web server will interpret that your browser has cookies disabled.

On the Microsoft Windows 9x / NT / 2000 family operating systems, you must open the “Date/Time Property Sheet.” To do this, click the “Start Button,” then “Settings,” and then “Control Panel.” Locate and double click the “Date/Time” icon. Verify the date and time are correct. If you are not running on a Microsoft Windows operating system, check with your system documentation on how to set your date and time.

Personal/corporate firewall. If you are operating on a corporate network, check with your system administrator as to whether your company has a firewall and whether it is configured to block cookies, thus preventing full functionality with our site. If you are operating on a home computer, you may have a Personal Firewall Suite installed, which may be configured to reject cookies adding additional security. Check your software documentation to enable cookies.

Browser-reset utility. Contact a technical support representative for instructions on the use of the browser-reset utility. This utility flushes the data stored in your cookie and does not affect the cookies used for other sites.

  1. I forgot the password for my account. Do I have to start over?

No, you can reset your password by using the “Did you forget your password?” link on the employer login page. Through this link, you can have a password reset email sent to you so you can select a new password and begin accessing your account again.

  1. I can only see an abbreviated version of the professional profile. How do I view the entire profile?

If your professional profile access is enabled, move your cursor over the person whose profile you wish to view and click. The complete professional profile will be displayed in a separate window. In order to be able to use the professional profile database, you must have purchased a package that includes resume access.

  1. What products do you offer and how much do they cost?

Please see the Rates page.

  1. Where can I change the web address for my company?

To update the web address, log into your employer account and click on “Edit Company Profile” on the “My Account” tab. The web address field will appear on all job postings, but may also be left blank.

  1. How can I renew a posting that is about to expire?

There is no way to actually renew the current job; however, you can copy it to keep it running. From the “My Account” page, click the “Active Jobs” link, then select the “Copy” icon on the line of the job you wish to copy. From here you can make any changes to the ad, preview it, and post the job immediately.

  1. How can I use the professional profile/resume search?

Once you have purchased a package with resume access, click on the “Search Profiles” tab. After you have entered the search criteria, a list of qualified candidates will display. From this list, click on the highlighted line to view a person’s professional profile and attachments.

  1. How do I get help on the phone?

If you need help and would like to contact us via phone, please call 1-888-491-8833, Monday through Friday, 7:30 a.m. to 4:30 p.m. CT.

  1. Why was my credit card payment declined?

If your credit card payment was declined, contact the card’s issuer for more information. The system only provides information stating that the card was declined; it doesn’t provide any details about why specifically it did not go through.

  1. What are Professional Profile search agents?

Our key word searching technology allows you to quickly narrow your search to find the candidates you need. To help you continue to identify candidates, you have the ability to create an unlimited number of profile search agents based on criteria you establish. Matching professional profiles are emailed directly to you each day. On your “My Account” page, click on the search profiles tab. You can then enter your search criteria. To receive the e-mails, be sure to check the box beside “Automatically email me results from this search daily.”

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