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Live Online Education FAQ

Live Online (Synchronous) and Webinars FAQ Questions

Questions & Answers

If my question is not answered in the FAQs, who do I contact about live online (synchronous) programs or webinars?

Please contact us at ol-help@appraisalinstitute.org or 877-674-2447.

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What live (synchronous) programs and webinars are offered? Where can I register?

Live Online (Synchronous):
 
Webinar:
 

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How do live online (synchronous) programs and webinars work?

Live Online (Synchronous):
 
Live online offerings usually are segmented into several 3.5 - 4.5 hour sessions, instead of whole days. Schedules may differ by offering type, including continuing education, qualifying education, and designation education.  Always check your particular offering when you register. 
 
An example schedule for a live online designation education (DE) program is presented here:
 
To accommodate students across the United States, class begins each morning at 8:00AM Pacific time (9:00 AM Mountain, 10:00 Central, 11:00 AM Eastern). Each class runs for four (4) hours each day with at least two breaks during that time. The program runs for eight (8) half-days over two weeks as follows:
 
Times shown are Pacific.
 
Monday 8:00 – 12:00 PM
Tuesday 8:00 – 12:00 PM
Wednesday 8:00 – 12:00 PM
Thursday 8:00 – 12:00 PM
(No class on Friday, Saturday, or Sunday)
Monday 8:00 – 12:00 PM
Tuesday 8:00 – 12:00 PM
Wednesday 8:00 – 12:00 PM
Thursday 8:00 – 12:00 PM
 
An example schedule for a live online continuing education (CE) program is presented here:
 
Class begins at 10:00AM Central (8:00AM Pacific, 9:00AM Mountain, 11:00AM Eastern). Class runs for four (4) hours with two 15-minute breaks. The program runs for one (1) day.
 
Time shown is Central time zone.
 
Friday, August 25: 10:00 am - 2:00 pm
 
 
Participating is easy:
 
1. Simply log in each morning from your computer.
2. Greet your instructor and classmates who will be logged on from their computers.
3. Discuss and debate course material in real time from your desktop.
4. Use a variety of interactive tools including chat, polls, and (optional) webcams.
 
 

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What hardware and software do I need? I did not receive the connection information?

Live Online (Synchronous):
 
After registration you will receive a link to a small download of the synchronous software. The software runs on almost all operating systems and popular browsers. You can connect to audio using either your computer or your telephone. A headset is recommended for either audio option. For complete system requirements, see http://support.citrixonline.com/en_US/Training/help_files/G2T090014
 
Webinar:
 
Please allow several minutes after registration to receive the GoToWebinar connection information. If you still have not received it, please check your spam and junk folders. Please contact us at ol-help@appraisalinstitute.org or 877-674-2444.
 

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What materials do I receive?

Live Online (Synchronous):
 
Prior to the class start date, a link to all materials needed is included in a connection e-mail after you register.  
 
For designation education synchronous programs, you will choose how you wish to receive your materials during registration.  Materials can be mailed out or (with a discount) accessed and downloaded online from the Appraisal Institute Knowledge Center
 
Note: For designation education synchronous programs, some materials (usually Excel spreadsheets) are not available in the Knowledge Center.  These materials are only available for download after students have completed a required pre-class online session through our learning management system.  Check the program description for more information about the online session. 
 
For continuing education synchronous programs, materials are available for download only from the Appraisal Institute Knowledge Center.  
Instructors may also post new materials during the class. After the class ends, these materials will remain available online for one year.
 
Webinar:
 
If the presentations are made available by the speakers (which they usually are, by the morning of the webinar), you will receive an email reminder with a link to download them when you register. If the download link is blocked by your workplace or Internet provider, you can try clearing your browser cache. If this does not work, please e-mail webinars@appraisalinstitute.org and we can email them to you.
 

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How is attendance measured?

Live Online (Synchronous):
 
The Appraisal Institute and state regulators take attendance very seriously. Participation is used to measure attendance in live online programs. This includes logging in each morning and after breaks, completing online polls and quizzes, answering discussion questions, and contributing to interactive group activities. Failure to participate in program activities to insure attendance will be grounds for dismissal from the program or withholding of program credit.
 
Webinar: 
 
Participation is used for Appraisal institute CE credit (only, see below) to measure attendance in webinar programs. This includes logging in and completing online polls.
 

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What credit is available for live online (synchronous) programs and webinars?

Live Online (Synchronous): 
 
For designation and continuing education synchronous programs, please check the program description to confirm the amount and type of credit offered by individual states, and for the amount of Appraisal Institute CE credit. 
 
For designation education synchronous programs, completion certificates are sent after attendance has been verified and successful completion of the exam.
 
For continuing education synchronous programs, completion certificates are sent after attendance has been verified.
 
Webinar: 
 
Webinars are not approved for state continuing education credit. Appraisal Institute Designated members, Candidates for Designation and Practicing Affiliates who attend will have Appraisal Institute continuing education credit automatically applied. Completion certificates will not be sent unless requested.
 

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How do I take the exam?

Live Online (Synchronous):
 
Synchronous continuing education seminars do not have exams.
 
Only designation education synchronous courses have exams (i.e. Advanced Income, Advanced Market Analysis and Highest & Best Use, Quantitative Analysis). 
 
The exam is taken offline at a Pearson testing center. Locations are available nationwide at Pearson Vue Test Center Search. You will have up to 90 days after the course ends to schedule and complete the exam. More details about testing centers and exam procedures can be found at Exam FAQ
 
Webinar: 
 
Webinars do not have exams.
 

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The connection link is not working, loading, or launching?

1. If you are using Internet Explorer, please copy and paste the join link to a different browser such as Mozilla Firefox (PC/Mac), Google Chrome (PC/Mac), or Safari (Mac).
 
2. Test your connection. Go to the link below and you will be instructed to join a test session to check that your computer has everything required:
 
3. You may need to update your Java. http://www.java.com/en/
 
4. The GoToTraining/GoToWebinar program may be blocked by a secure firewall.
 
If you continue to have issues, please call GoToTraining/GoToWebinar at (800) 263-6317 or contact your IT department.
 

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I cannot hear or there is no audio.

There are two options for audio:

  1. Telephone: If you want to use the phone (long distance charges may apply), select Telephone under the Audio tab in the Control Panel, then enter the Access code shown, and then enter the PIN number shown. If the phone is not connecting, you can click the "Need Audio Help" link in the same tab and an alternate phone number is available.
  2. Computer Audio: Select Mic & Speakers under the Audio tab in the Control Panel. You can click "Audio Settings" to test the audio on your computer. Because the quality of computer audio depends on the quality of your Internet connection, you will want to close any other applications that update frequently using the Internet (email, chat), plus stop any streaming audio/video. If the quality of computer audio is unacceptable, we suggest you switch to the Telephone option and dial the number and access code.

If you still cannot hear after trying both options, please log out and log back in again.

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I don't see the presentation or I am seeing blank screen/grey screen.

Please log off and log back in using the same connection information.

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Can I get a recording of a session?

Live Online (Synchronous): 
 
Live online synchronous courses are not recorded. 
 
Webinar:
 
If you registered for a webinar, and a recording is made available by the speakers (which it usually is), it is provided free of charge one day after the webinar in an email link. 
 
If you did NOT register for the webinar, the recording is available for purchase 1 week after the live webinar at AI Webinars.  Other recordings of past Appraisal Institute webinars are also available for purchase on the same page. (Some recordings are available for free for Appraisal Institute professionals only).
 
If you have any questions or issues about ordering webinar recordings, please contact the AI Service Center: 
Toll-Free: 888-7JOINAI (756-4624)
Monday through Friday, 8 a.m. to 5 p.m. Central Time
Calls received after 5:00 p.m. Central Time will be answered the following morning.
 

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The camera icon for screen capture is not showing.

Make sure that the Zoom percentage on the top-left side of your viewer is reduced so that you see the entire presentation window. The camera should appear on top right side.

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I was not able to complete the evaluation at the end of the session.

Live Online (Synchronous):
 
Check to see if a pop-up blocker is preventing pop-ups (especially from Citrix or GoToTraining). Also, the evaluation not loading can be caused by other security setting or the computer not being re-booted for awhile.
 
Webinar:
 
A follow-up e-mail will be sent 1 day after the webinar which includes the link to the evaluation. If you did not receive the e-mail, please e-mail webinars@appraisalinstitute.org with your overall rating (5 = excellent to 1 = poor) of the webinar and other comments you may have.
 

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