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Live Online Education FAQ

Live (Synchronous) Online Education FAQ Questions

Questions & Answers

Who do I contact for questions or information about live online education?

Please contact us at or 877-674-2447.

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What live (synchronous) online programs are offered?

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How does live (synchronous) online education work?

The Appraisal Institute has made achieving excellence a little easier.

1. Simply log in each morning from your computer.
2. Greet your instructor and classmates who will be logged on from their computers.
3. Discuss and debate course material in real time from your desktop.
4. Use a variety of interactive tools including chat, polls, and (optional) webcams.

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What materials do I receive?

Prior to the class start date, you will receive all materials needed for the course. For AE synchronous programs, materials can be shipped out or downloaded from the Knowledge Center. For CE synchronous programs, materials are downloaded only from the Knowledge Center.

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How is attendance measured?

The Appraisal Institute and state regulators take attendance very seriously. Participation is used to measure attendance in live online programs. This includes logging in each morning and after breaks, completing online polls and quizzes, answering discussion questions, and contributing to interactive group activities. Failure to participate in program activities to insure attendance will be grounds for dismissal from the program or withholding of program credit.

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What is the schedule for live online education programs?

Note: Live online offerings usually are segmented into several 3-4 hour sessions, instead of whole days.  Schedules may differ by offering.  Always check your particular offering when you register.  A typical schedule for a live online advanced education (AE) course is presented here:

To accommodate students across the United States, class begins each morning at 8:00AM Pacific time (9:00 AM Mountain, 10:00 Central, 11:00 AM Eastern). Each class runs for four (4) hours each day with at least two breaks during that time. The course runs for eight (8) half-days over two weeks as follows:
Times shown are Pacific.
Monday 8:00 – 12:00 PM
Tuesday 8:00 – 12:00 PM
Wednesday 8:00 – 12:00 PM
Thursday 8:00 – 12:00 PM
(No class on Friday, Saturday, or Sunday)
Monday 8:00 – 12:00 PM
Tuesday 8:00 – 12:00 PM
Wednesday 8:00 – 12:00 PM
Thursday 8:00 – 12:00 PM 

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What hardware and software do I need?

After registration you will receive a link to a small download of the synchronous software. The software runs on almost all operating systems and popular browsers. You can connect to audio using either your computer or your telephone. A headset is recommended for either audio option. For complete system requirements, see (Question #3).

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How do I take the exam at the end of the course?

Synchronous continuing education (CE) seminars do not have exams.  Only synchronous advanced education (AE) courses have exams (i.e. Advanced Income, Advanced Market Analysis and Highest & Best Use, Quantitative Analysis). 

The exam for a synchronous AE course is taken offline at a Pearson testing center. Locations are available nationwide: You will have up to 90 days after the course ends to schedule and complete the exam. More details about testing centers and exam procedures can be found at

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The connection link is not working, loading, or launching?

If you are using Internet Explorer, please copy and paste the join link to a different browser such as Mozilla Firefox (PC/Mac), Google Chrome (PC/Mac), or Safari (Mac).

Test your connection at

You may need to update your Java.

The GoToTraining program may be blocked by a secure firewall.

If you continue to have issues, please call GoToTraining at (800) 263-6317 or contact your IT department.

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I cannot hear or there is no audio.

There are two options for audio.

  1. Telephone: If you want to use the phone (long distance charges may apply), select Telephone under the Audio tab in the Control Panel, then enter the Access code shown, and then enter the PIN number shown. If the phone is not connecting, you can click the "Need Audio Help" link in the same tab and an alternate phone number is available.
  2. Computer Audio: Select Mic & Speakers under the Audio tab in the Control Panel. You can click "Audio Settings" to test the audio on your computer. Because the quality of computer audio depends on the quality of your Internet connection, you will want to close any other applications that update frequently using the Internet (email, chat), plus stop any streaming audio/video. If the quality of computer audio is unacceptable, we suggest you switch to the Telephone option and dial the number and access code.

If you still cannot hear after trying both options, please log out and log back in again.

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I don't see the presentation or I am seeing blank screen/grey screen.

Please log off and log back in using the same connection information.

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Where can I get the materials? How long will the link to the Materials/Resources be active after the class?

Before the class starts, a link to materials is included in a connection e-mail after you regsister.

When in-session, material is available under a 'Materials' section in the control panel of the synchronous software. Instructors may post new materials during the class.

After the class ends, the Materials/Resources link will be active for one year.

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Can I get a recording of a session?

Based on our policy, the recording cannot be distributed to students.

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When I am in the synchronous software, the camera icon for screen capture is not showing.

Make sure that the Zoom percentage on the top-left side of your viewer is reduced so that you see the entire presentation window. The camera should appear on top right side.

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The evaluation did not appear at the end of the training?

Check to see if a pop-up blocker is preventing pop-ups (especially from Citrix or GoToTraining). Also, the evaluation not loading can be caused by other security setting or the computer not being re-booted for awhile.

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