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Webinars FAQ

Webinars FAQ Questions

Questions & Answers

Who do I contact for questions or information about webinars?

Please contact us at or 877-674-2447.

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What is a webinar?

A webinar is live online presentation usually two hours in length. You can join from anywhere as long as you have access to the Internet and a phone.

  • Listen to the webinar facilitators through the phone or computer while you view the presentation on your computer screen.
  • Interact with webinar facilitators and other attendees by participating in live polls and submitting questions anytime during the webinar.

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What webinars are coming? Where can I register?

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Do I get the presentations from the webinar? What if I can't download them?

If the presentations are made available by the speakers (which they usually are on the morning of the webinar), you will receive a link to download them when you register. If the download link is blocked by your workplace or Internet provider, you can try clearing your browser cache. If this does not work, please e-mail and we can email them to you.

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Can I get a recording of a webinar?

If you registered for a webinar, and a recording is made available by the speakers (which it usually is), it is provided free of charge one day after the webinar in an email link.

If you did NOT register for the webinar, the recording is available for purchase 1 week after the live webinar at Other recordings of past Appraisal Institute webinars are also available for purchase on the same page. (Some recordings are available for free for Appraisal Institute professionals only).

If you have any questions or issues about ordering webinar recordings, please contact the AI Service Center:

Toll-Free: 888-7JOINAI (756-4624)
    Monday through Friday, 8 a.m. to 5 p.m. Central Time
    Calls received after 5:00 p.m. Central Time will be answered the following morning.

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Is CE credit available for webinars?

Webinars are not approved for state continuing education credit. Appraisal Institute Designated members, Candidates for Designation and Practicing Affiliates who attend will receive Appraisal Institute continuing education credit automatically applied. Completion certificates will not be sent unless requested.

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I did not receive the webinar connection information?

Please allow several minutes after registration to receive the GoToWebinar connection information. If you still have not received it, please check your spam and junk folders. Please contact us at or 877-674-2444.

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The connection link is not working, loading, or launching?

If you are using Internet Explorer, please copy and paste the join link to a different browser such as Mozilla Firefox (PC/Mac), Google Chrome (PC/Mac), or Safari (Mac).

Test your connection at

You may need to update your Java.

The GoToWebinar program may be blocked by a secure firewall.

If you continue to have issues, please call GoToWebinar at (800) 263-6317 or contact your IT department.

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I cannot hear or there is no audio.

In your GoToWebinar control panel, select Telephone or Mic & Speakers. If you cannot hear through your computer speakers, please select Telephone and dial the number and access code.

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I was not able to complete the evaluation at the end of the webinar.

A follow-up e-mail will be sent 1 day after the webinar which includes the link to the evaluation. If you did not receive the e-mail, please e-mail with your overall rating (5 = excellent to 1 = poor) of the webinar and other comments you may have.

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