Transfer, Extension, and Cancellation Policies
View Your Order History
Process a Transfer, Extension, or Cancellation
Cancellations, Transfers and Extensions
If you do not use the online
education system to make cancellations, transfers or extensions enrollment
changes, or contact us to make alternatives arrangements within the official
seminar duration, all tuition and materials fees will be forfeited.
Are you already registered for a seminar but need to change your registration? Access your
registration online by logging in to the following website, and then making the
- Session Extension
- Session Cancellation
- Seminar Transfer
Note: All cancellations, transfers and extensions that are not processed by the student using the online
education system must be submitted in writing either via e-mail or U.S. mail to:
Online Education Student Status Change
200 W. Madison, Suite 1500
Chicago, IL 60606
If you are unable to complete a seminar once it begins, you may
cancel out of the seminar before the official seminar end date. Once you cancel
out of a seminar, however, you must start the seminar over at the beginning in
any later enrollments. You cannot be placed into the seminar where you left off
The following tuition refund policy is in effect for canceled online seminars
based on the amount of material completed in a seminar:
- Less than 25% of the seminar completed: $60 cancellation fee
- More than 25% of the seminar completed: no tuition refund
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If you wish to transfer a registration from one seminar to another,
the following transfer policy applies based on the amount
of material completed in a seminar:
- Less than 25% of original seminar completed:
- First transfer allowed: no charge
- Second transfer allowed:
- 60 charge (for 7hour programs and above)
- $35 charge (for 6hour programs and below)
- Any transfer not allowed beyond two
- More than 25% of original seminar completed: no transfer allowed
If you transfer from a lower priced seminar to a higher priced seminar, you will be responsible for paying the difference using the automated online system. If you transfer from a higher priced seminar to a lower priced seminar, an appropriate tuition refund will be issued.
Only one extension is available for a $30.00 fee up to sixteen days after the official seminar expiration date. Extensions after the sixteen day grace period following the official seminar expiration date can only be granted by Education Delivery Services (EDS); please contact firstname.lastname@example.org for more information.
Extension, $30.00 fee.
On applicable seminars, beginning 4 weeks before the offering start date, program material
will be shipped directly to the student. If this material has been
shipped and you request a registration cancellation, you will
automatically be charged a $25.00 fee and you may keep the material.
Once the fee is charged, your refund will be processed.
Material returns are no longer accepted.
Cancel Offering, $25.00 material fee.
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