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Appraisal Institute Online Education Technical Support

  • For instructor content questions, log in to your program, and follow the instructor contact instructions. Your instructor should respond within 24 hours during the week, and 48 hours during weekends and holidays.
  • For registration and other administrative questions please see our Frequently Asked Questions.
  • If you don’t see your technical support answer below, please contact Education Department.

Select from the list below to view answers to common technical support issues:

1. I login but do not see the program I am registered for.
2. When I log in and select my program, I am taken to the Online Education homepage instead of my program.
3. I login and I receive a blank or black screen.
4. The pages aren’t linked. Why can’t I click on any pages in the first module?
5. I am getting kicked out of my class…it times out. Why am I taken to the Online Education homepage in the middle of working on a program?
6. I passed the quiz but I cannot move to next module. It asks me for a password or tells me I have not passed the quiz.
7. I’m having trouble taking a quiz.
8. Why am I required to get 80% of the quiz questions correct?
9. I do not want to receive Discussion emails.
10. How can I receive the posts in a digest form once a day, rather than one email at a time?
11. I am done with the program, but did not receive a completion certificate.
12. I completed the evaluation, but still did not receive my completion certificate.
13. How can I print the program materials?
14. How can I disable my popup blocking software?

1. I login but do not see the program I am registered for.

It can take up to an hour after you register for the course to become available in your My Appraisal Institute list. If the course is not available after an hour, please e-mail Online Education.

2. When I log in and select my program, I am taken to the Online Education homepage instead of my program.

This sometimes happens if your privacy settings are set too high in your web browser. In Internet Explorer go to “Tools” then “Internet Options” then the Privacy tab. Move the setting down one or two notches, save the setting and then try logging in again.

3. I login and I receive a blank or black screen.

Please email Online Education.

4.The pages aren’t linked. Why can’t I click on any pages in the first module?

You need to proceed linearly in the seminar. You probably haven’t completed the pages in the Introduction module yet, which must be completed before going through Module 1. Go back to the Introduction module and complete those pages, then when you get to Module 1 the first page should be active. You may have to refresh the page to see the active link.

5. I am getting kicked out of my class…it is timed out. Why am I taken to the Online Education homepage in the middle of working on a program?

This may happen if your computer has been inactive for more than thirty (30) minutes due to a security feature of our system designed to prevent unauthorized access of your program. To return to your place in the program, simply log back in to the system and continue where you left off.

6. I passed the quiz but I cannot move to next module. It asks me for a password or tells me I have not passed the quiz.

Please e-mail Online Education.

7. I’m having trouble taking a quiz.

To access a quiz, please ensure your computer allows pop-ups:

  • Please make sure you are using Internet Explorer 8.0 or above. You can find out for sure what version you are using by clicking on Help > About Internet Explorer. If you would like to upgrade to the current version of Internet Explorer, click here.
  • If you have installed any third-party software to block popup windows (including the Google toolbar), you must disable popup software for all appraisalinstitute.org webpages. View instructions below (#14).
  • Adjust your cookie settings in Internet Explorer by clicking Tools > Internet Options. At the top of the window, select the Privacy tab. You should see a slider that you can move to multiple positions. The slider should be on the “Medium-High” setting or lower. If it is set to “High” or “Block All Cookies”, the quiz questions will not work.
  • Ensure your security settings in Internet Explorer are OK. Again, click Tools > Internet Options. At the top of the window, select the Security tab. Note the slider on this window. It should be set to “Medium” or lower. If it is set to “High”, the quiz questions will not work.
  • Try disabling Microsofts VM settings in Internet Explorer. Again, click Tools > Internet Options. At the top of the window, select the Advanced tab. Scroll down until you see the “Microsoft VM” group. Uncheck the three boxes under this area if they are checked.
  • Check to see that you have a recent version of Java installed on your computer. Go to www.java.com and click the “Verify Installation” button. If you have below Version 1.5, you can follow the directions and upgrade. After you have upgraded, you may have to re-start your computer and then login to Online Education again and try to take the quiz.

If you continue to have trouble, try using the Firefox browser or a different computer. You must be connected via broadband access such as DSL or Cable modem.

8. Why am I required to get 80% of the quiz questions correct?

We realize this may seem excessive, but unfortunately, in order to receive approval for our online programs in the majority of the states, we designed it this way. The learning objectives in each module must be mastered to continue to the next module. A quiz at the end of the module will assess your mastery of the learning objectives.

9. I do not want to receive Discussion emails.

To unsubscribe from all discussion conferences from within your online program:

  • Log into program
  • Click the “Discussion” button on the right. The discussion software will open in a new browser window.
  • Click on “Options” at the top of the screen.
  • Click on “Mailing Lists”.
  • Follow the onscreen directions.
  • Alternatively, you will notice that all emails you receive from a program discussion board contains instructions at the bottom explaining how you can unsubscribe from the messages. For more information, please visit our Discussion Conference Help page.

10. How can I receive Discussion posts in a digest form once a day, rather than one email at a time?

To unsubscribe from multiple discussion conferences from within your online program:

  • Log into program
  • Click the “Discussion” button on the right. The discussion software will open in a new browser window.
  • Click on “Options” at the top of the screen.
  • Click on “My Profile”.
  • Scroll down to the “Mailing List Format” option.
  • Select “Digest”.
  • For more information, please visit our Discussion Conference Help page.

11. I am done with the program, but did not receive a completion certificate.

The certificate of completion will be sent to you via email, usually within one hour, as soon as you complete the program evaluation. In order to receive your certificate, please do the following:

  • Log into program
  • Go to the Conclusion module
  • Go to the last page of this module and be sure to fill out the evaluation completely.

12. I completed the evaluation, but still did not receive my completion certificate.

If you completed the seminar evaluation, and did not receive an email from the Appraisal Institute with your completion certificate, please check to make sure your anti-spam blocking software allows emails from the Appraisal Institute. For most anti-spam programs adding ai@appraisalinstitute.org to the address book will allow this e-mail thought. If not it should be configured to allow any email addresses that end in @appraisalinstitute.org.

13. How can I print the program materials?

Our regulators only allow printing of the program materials after a program is completed. There is a link to a printable PDF on the last page of the program.

14. How can I disable my popup blocking software?

Pop-ups are windows that appear automatically and without your permission. They often display advertising that can interfere with your ability to see the content on the page you’re trying to read.

A pop-up blocker works with your Internet browser to prevent pop-up windows from automatically opening when you visit a web site. Unfortunately, blocking all pop-ups may prevent important features in our online programs from working. We recommend that you turn off any pop-up blockers while using our online education programs.

You can turn on and off most pop-up blockers at any time. You can also add onlineed.appraisalinstitute.org to an “allow list.” This will allow pop-ups for Appraisal Institute sites, while blocking pop-ups for all other sites.
 

Pop up content here.

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