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On Demand Online Education FAQ

On Demand Online Education FAQ Questions

Questions & Answers

Who do I contact for questions or information about on demand online education?

Please contact us at ol-help@appraisalinstitute.org or 877-674-2447.

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How does on demand online education work?

All of the Appraisal Institute on demand online programs are self-paced. That means:

  • You can register and begin your class any time after the class start date and before the class end date.
  • Login at top of this page to learn from anywhere — work or home.
  • You can go as rapidly or as slowly as needed within a 30-45 day window (depending on the program).
  • You do not have to attend at scheduled times — you work at your pace, not the instructor’s pace.
  • You can work for one hour and then log off and come back three days later and work for another hour or two.
  • You can pick up your class right where you left off when you return.

The online education system has been built with your convenience and educational satisfaction in mind. The system features:

  • A smart system that remembers you. Members and those who have taken an online class have their registration forms filled out automatically. Once new students register the first time, their forms are filled out automatically on subsequent registrations.
  • E-mail reminders. The new system will remind you the day your class starts and a week before your class ends. No more missed deadlines.
  • Administer your own account. You can now extend or cancel classes through the web site on your own. No more calls or emails.
  • Frequent Offerings. Our online sessions begin on the 1st and 15th of each month, but you may enroll for a class at any time. If you enroll in a session that has already begun, you will not have the full number of days to complete the class. For example, on March 5, if you enrolled in a 30-day class that started on March 1, you would only have 25 days to complete the course. The classes, however, are self-paced, so you can begin and work at your own speed anytime after the official start date.
  • Quick Delivery of Certificate of Completion. After completion of the program an Adobe Acrobat certificate will be e-mailed to you within 24 hours of completion. (Courses with exams require passing of the exam before the certificate is issued.)

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I need more time to complete. How do I extend an on demand online education program?

Purchase Extension
Extension fee: $30.00
Length: 16 days

If you are unable to complete an online program once it begins, you may request an extension.

Only one sixteen (16) day extension is available. The extension may be purchased during the online program or during a grace period up to sixteen (16) days after the official program expiration date. Extensions after the sixteen (16) day grace period following the officialprogram expiration date can only be granted by Education Delivery Services (EDS); please contact the Education Delivery Services for more information.

If you do not use the online system to make changes, or contact us to make alternative arrangements, within the official program duration, all tuition and materials fees will be forfeited.

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How do I cancel an on demand online education program?

Process Cancellation

If you are unable to complete an on demand online education program once it begins, you may cancel out of the program before the official end date. The following tuition refund policy is in effect for canceled online programs based on the amount of material completed in a program:

  • Less than 25% of the program completed: $60 cancellation fee
  • More than 25% of the program completed: no tuition refund

If you do not use the online system to make changes, or contact us to make alternative arrangements, within the official program duration, all tuition and materials fees will be forfeited.

Note: Once you cancel out of a program, you must start the program over at the beginning in any later enrollments. You cannot be placed into the program where you left off before canceling.

Cancellation and Program Material Fees

On applicable programs, beginning 4 weeks before the offering start date, program material will be shipped directly to the student. If this material has been shipped and you request a registration cancellation, you will automatically be charged a fee and you may keep the material. Once the fee is charged, your refund will be processed. Material returns are not accepted.

Cancel Material Fee: $25.00

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