Appraisal Quality Control Increasingly Important,
Says News Book from the Appraisal Institute
CHICAGO (April 28, 2011) Responding to heightened appraiser accountability, a new book from the Appraisal Institute outlines successful techniques in maintaining internal quality control. The Appraisal Institute is the nations largest professional association of real estate appraisers.
"Exceeding Expectations: Producing Appraisal Reports and Services That Delight Clients” by
Scott M. Schafer, MAI, presents an accessible overview of the quality control principles
developed for manufacturing and other industries and applies them to the appraisal
profession. It also provides tips for fathering client feedback and using it effectively. The
details of an internal quality control review process are discussed, along with verbal
communication, active listening and effective writing.
"Bringing these skills together can help ensure client and staff satisfaction as well as
promote the creation of clear, concise appraisal reports,” Appraisal Institute President
Joseph C. Magdziarz, MAI, SRA, wrote in the book's foreword.
Schafer is a senior managing director of the Valuation and Advisory Group within Cushman
& Wakefield Global Services Inc., where he serves as the national quality control
manager. Prior to joining Cushman & Wakefield, he spent 16 years at HSBC Bank USA. He
began his career at Peter F. Korpacz & Associates, Inc. Schafer received his bachelor's
degree in business management from Southampton College of Long Island University and holds
the Six Sigma Green Belt certification.
"Exceeding Expectations: Producing Appraisal Reports and Services That Delight Clients”
(ISBN: 978-1-935328-19-3) is a 206-page soft cover book available for $50 ($40 for Appraisal
Institute members) at
or by calling 888-756-4624 between 8 a.m. and 7 p.m. EDT.
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The Appraisal Institute is a global membership association of professional real estate appraisers, with more than 24,000 members and 91 chapters throughout the world. Its mission is to advance professionalism and ethics, global standards, methodologies, and practices through the professional development of property economics worldwide. Organized in 1932, the Appraisal Institute advocates equal opportunity and nondiscrimination in the appraisal profession and conducts its activities in accordance with applicable federal, state and local laws. Members of the Appraisal Institute benefit from an array of professional education and advocacy programs, and may hold the prestigious MAI, SRPA and SRA designations. For more information regarding the Appraisal Institute, please visit www.appraisalinstitute.org.