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In times of heightened appraiser accountability, internal quality control is essential for a successful appraisal business. Learn how to listen to clients, meet their needs, and implement effective quality control review processes to set yourself apart from the competition and succeed.
Exceeding Expectations: Producing Appraisal Reports and Services That Delight Clients presents an accessible overview of the quality control principles developed for manufacturing and other industries and applies them to the appraisal profession. This guide provides:
- details of an internal quality control review process
- valuable pointers on verbal communication, active listening, and effective writing
- tips for gathering client feedback and using it effectively
Appraisers who bring these skills together can truly excel. Order this guide and create client loyalty as well as improve your firm’s products and services!
About the Author
Scott M. Schafer, MAI, is a senior managing director of the Valuation and Advisory Group within Cushman & Wakefield Global Services Inc. As a member of the Appraisal Management Group, Mr. Schafer also orders and reviews appraisal reports for various clients nationwide. Prior to joining Cushman & Wakefield, Mr. Schafer spent 16 years at HSBC Bank USA. Mr. Schafer received his bachelor of science degree in business management from Southampton College of Long Island University. Mr. Schafer has also served on several committees for his local chapter of the Appraisal Institute and holds the Six Sigma Green Belt certification.