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Specialist State Certification

Are you a detail-oriented individual? Someone who likes to create structure out of organized chaos?  A team player who likes to roll up their sleeves and be part of something larger than themselves?  If any of this strikes a chord, please continue reading below and then click that apply button. 

SUMMARY OF ROLE:

The Appraisal Institute is seeking a Specialist to coordinate submissions and renewals for state certification of Appraisal Institute classroom, online and live-online education programs. This individual will maintain accurate records and data for education applications to state agencies, among other duties.

COMPANY:

The Appraisal Institute, located in the Chicago Loop, is a global professional association of real estate appraisers, with nearly 17,000 professionals in almost 50 countries throughout the world. Its mission is to advance professionalism and ethics, global standards, methodologies, and practices through the professional development of property economics worldwide. For additional information, please visit us at appraisalInstitute.org

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:

  • Administer state certification approvals and renewals of courses, seminars, online programs, live-online programs, AI conferences and other collaborative conferences, including to: o Maintain accurate state certification program data and records, including instructor and location approvals.
  • Research and maintain current knowledge of state legislation and regulations.
  • Respond to inquiries, resolve issues or refer questions from registrants and chapters regarding state certification approvals, renewals and pending submissions.
  • Assist education delivery team by responding to inquiries and requests by phone and email.
  • Other responsibilities and duties as assigned.

QUALIFICATIONS:

At least 2 years of experience in education administration and customer service, including:

  • Effective verbal and written communication skills
  • Analytic skills and ability to convey complex information clearly
  • Proficient in MS Office
  • Experience in large databases to enter, maintain and report information
  • Time management, organizational skills and attention to detail
  • Association experience welcomed

WHAT WE OFFER:

We offer an excellent benefits package including – medical, dental, vision, PTO, & 401(k). A majority remote work environment for now. This role will be required to come into the office 1 to 2 times a week. A convenient loop location close to public transportation once we are back on site (TBD). A 37.5 hour work week and flexible start time.

Interviews: Virtual

Job Location: Majority Remote, onsite 1 to 2 days a week

HOW TO APPLY: 

Apply by sending resume by clicking the link below:

Click here to send your resume and apply now.

Key Words: Certification, Specialist, Education Administration

 


Technical Customer Support Specialist

(Specialist Delivery Support Admin)

Do you have superior customer service skills or experience in working with students and seek a new role that is technology focused? Due to continued growth, The Appraisal Institute is seeking a customer focused individual to support students and instructors in our online technology-based education. Our opportunity will interact with participants and require a proactive individual to respond to technical issues and troubleshooting for resolution. This part time role will be remote; Monday – Saturday 9:30 am -1:00 pm CST.

RESPONSIBILITIES:

  • Provide administrative and technical support to prospective and current students and instructors in on-demand and live online technology-based education.
  • Work extensively with organization database and delivery systems to enter, maintain and verify offering and student data.
  • Compile and maintain templates and reports related to offerings, support volume, support tickets, frequently asked questions, discounts and other delivery information.
  • Draft and process contracts and payments for technology-based education instructors.
  • Serve as back-up producer as needed to assist instructors and Senior Manager, Technology-Based Education in scheduling, delivery and reporting for live on-line technology-based education programs.
  • Other responsibilities and duties as assigned.

QUALIFICATIONS:

  • 2+ years’ experience in customer service or administrative services preferably working with students in an education system
  • Association experience preferred
  • Ability to work Monday through Saturday: 9:30 am to 1:00 pm CST
  • Online administrative and technical support, including basic browser troubleshooting skills
  • Excellent written and verbal communication skills to provide support through email, phone and live on-line communication tools such as GoToWebinar and Skype
  • Web-based data entry experience
  • Proficient in MS Office 365, including Word, Excel (basic formulas) and PowerPoint (to revise existing templates)
  • Ability to travel to Chicago Corporate HQ twice a year

Interviews: Virtual

Job Location: Remote

Hours: Monday – Saturday: 9:30 am – 1:00 pm CST

Pay Rate:$24.00 – 27.00/hr based on experience

Click here to send your resume and apply now.

Appraisal Institute is an Equal Opportunity Employer

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