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Specialist State Certification

SUMMARY OF ROLE

Coordinate submissions and renewals for state certification of Appraisal Institute classroom, online and live-online education programs. Maintain accurate records and data for submission and renewal approvals.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES

  • Administer state certification approvals and renewals of courses, seminars, online programs, live-online programs, AI conferences and other collaborative conferences, including to: o Maintain accurate state certification program data and records, including instructor and location approvals.
  • Research and maintain current knowledge of state legislation and regulations.
  • Respond to inquiries, resolve issues or refer questions from registrants and chapters regarding state certification approvals, renewals and pending submissions.
  • Assist education delivery team by responding to inquiries and requests by phone and email.
  • Other responsibilities and duties as assigned.

QUALIFICATIONS :

At least 2 years of experience in education administration and customer service, including:

  • Effective verbal and written communication skills
  • Association experience preferred
  • Analytic skills and ability to convey complex information clearly
  • Proficient in MS Office
  • Experience in large databases to enter, maintain and report information
  • Time management, organizational skills and attention to detail

WHAT WE OFFER:
We offer an excellent benefits package including – medical, dental, vision, PTO, & 401(k), 100% remote work environment for now and a convenient loop location close to public transportation once we are back on site. (We do not know when or what that will look right now), as well as a 37.5 hour work week and flexible start time.

Click here to send your resume and apply now.


Customer Support Coordinator

Do you have superior customer service skills or experience in working with students and seek a new role that is technology focused? Due to continued growth, The Appraisal Institute is seeking a customer focused individual to support students and instructors in our online technology-based education. Our opportunity will interact with participants and require a proactive individual to respond to technical issues and troubleshooting for resolution. This part time role will be remote; Monday – Saturday 9:30 am -1:00 pm CST.

RESPONSIBILITIES:

  • Provide administrative and technical support to prospective and current students and instructors in on-demand and live online technology-based education.
  • Work extensively with organization database and delivery systems to enter, maintain and verify offering and student data.
  • Compile and maintain templates and reports related to offerings, support volume, support tickets, frequently asked questions, discounts and other delivery information.
  • Draft and process contracts and payments for technology-based education instructors.
  • Serve as back-up producer as needed to assist instructors and Senior Manager, Technology-Based Education in scheduling, delivery and reporting for live on-line technology-based education programs.
  • Other responsibilities and duties as assigned.

QUALIFICATIONS:

  • 2+ years’ experience in customer service or administrative services preferably working with students in an education system
  • Association experience preferred
  • Ability to work Monday through Saturday: 9:30 am to 1:00 pm CST
  • Online administrative and technical support, including basic browser troubleshooting skills
  • Excellent written and verbal communication skills to provide support through email, phone and live on-line communication tools such as GoToWebinar and Skype
  • Web-based data entry experience
  • Proficient in MS Office 365, including Word, Excel (basic formulas) and PowerPoint (to revise existing templates)
  • Ability to travel to Chicago Corporate HQ twice a year

WHAT WE OFFER:
Our part-time employees are eligible to participate and receive company contribution in our 401k plan after 1 year of service. Additionally, we also offer participation in our Employee Assistance Program (EAP).

Interviews: Virtual

Job Location: Remote

Hours: Monday – Saturday: 9:30 am – 1:00 pm CST

Pay Rate:$24.00 – 27.00/hr based on experience

Click here to send your resume and apply now.

Appraisal Institute is an Equal Opportunity Employer

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