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On Demand Online Education FAQ

On Demand Online Education FAQ Questions

Questions & Answers

Who do I contact for questions or information about on demand online education?

Please contact us at or 312-335-4473.

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What programs are offered?

We have several course and seminar offerings available now. Click here to view all AI programs, and search for Online. New programs are being offered all the time, so be sure to come back and check the website often.

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What discounted online packages are available?

We have several online discounted packages available offering 15% off the AI price or the full price.

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How does on demand online education work?

The online education system has been built with your convenience and educational satisfaction in mind. The system features:

  • Begin online on-demand classes anytime. For online on-demand programs, after you register, you can begin anytime.  You do not need to wait for an official start date to access your program.  You start at your convenience.
  • Longer online on-demand access. We are all busy. Sometimes we cannot finish an online on-demand class as soon as we had planned.  Appraisal Institute online on-demand  programs have at least 90 days of access after the date YOU choose to begin. 
  • Self-paced to meet your availability. You do not have to attend at scheduled times — you work at your pace, not the instructor’s pace. For example, you can work for one hour and then log off and come back three days later and work for another hour or two. When you return, you always pick up your class right where you left off.
  • Convenient, always accessible, certificates of completion. After completion of the program, a PDF certificate will be available to you for download on the Appraisal Institute website.  No missed certificate emails!  Plus, the certificate will remain available on the website indefinitely if you need to download it in the future.


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What are the system requirements? Are mobile devices supported?

Operating Systems
• Windows 7 and newer
• Mac OSX 10.6 and newer
• Linux - Chrome OS
Canvas supports the last two versions of every browser release. See the latest supported browsers
Screen Size
Canvas is best viewed at a minimum of 1024x600, which is the average size of a notebook computer. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas mobile app (see below).
Mobile Device Support
You can access Canvas on your mobile device through any mobile browser. However, mobile browsers are not officially supported. We recommend using the Canvas mobile applications for an improved user experience.

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How do I start an online education program? When does my access length begin?

To begin an online education program, follow these instructions: 
1. Log into the Appraisal Institute website and from your My AI Account page, click Education and Events in the menu on the right.
2. Find your program under Online Programs. Click the Begin button. 
3. Follow the prompts to begin. Your session access length (e.g. 90 days), does not start until you have confirmed all prompts.
4. Go back to the Education and Events page and find your program under Online Programs. Click the Continue button. 

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I need more time to complete. How do I extend an on demand online education program?

If you are unable to complete an online program once it begins, you may request an extension.
Only one sixteen (16) day extension is available. The extension may be purchased during the online program or during a grace period up to sixteen (16) days after the program access length (e.g. 90 days). Extensions after the sixteen (16) day grace period following the program expiration date can only be granted by the Appraisal Institute Technology-Based Education (TBE).
Extension: $30.00 fee
To purchase an extension, please contact TBE online education support at or 312-335-4473.

If you do not contact us for an extension within your program access length (e.g. 90 days), all tuition fees will be forfeited.

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How do I cancel an on demand online education program?

If you are unable to complete an online program once it begins, you may cancel out of the program before the program access length (e.g. 90 days) has ended. The following tuition refund policy is in effect for a canceled online program based on the amount of material completed in the program:
  • Less than 25% of the program completed: $60 cancellation fee
  • More than 25% of the program completed: no tuition refund
Note: Once you cancel out of a program, you must start the program over at the beginning in any later enrollments. You cannot be placed into the program where you left off before canceling.
To cancel a program, please contact Technology-Based Education online education support at or 312-335-4473.
If you do not contact us for a cancellation within your program access length (e.g. 90 days), all tuition fees will be forfeited.

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Do I need to purchase a text or additional materials to successfully complete the program?

In general, all of the program content is provided online. Some programs, however, may offer supplementary offline materials to enhance the learning process. Some courses may also have required or optional textbooks. Please check the program description for specific information.

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Can I receive state pre-licensure or continuing education credit for online programs? What about Appraisal Institute continuing education credit?

As with all our continuing education programs, each individual state must approve a program for pre-licensure and/or continuing education credit. The online programs have been submitted to all states that approve online education and The Appraisal Qualifications Board (AQB) of the Appraisal Foundation for approval. Visit our State Appraisal Boards Approvals page for details. All of our online education programs also carry Appraisal Institute education credit for Appraisal Institute professionals, Candidates for Designation and Practicing Affiliates. Check the program description for specific information.

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Can I access an online program for study purposes after the expiration date?

Yes, you have unlimited access to a read-only version of your online program after the expiration date.This access can be used, for example, to study for an exam, or to download the program content PDF or other related program materials.
**NOTE: In the read-only format, you cannot complete or submit incomplete pages, retake quizzes, or submit assignments.  
To access an expired program for review, follow these instructions: 
1. Log into the Appraisal Institute website and from your My AI Account page, click Education and Events in the menu on the right.
2. Find your program under Online Programs. Click the Review button. 
3. Once you are in the online education system, click on Courses.
4. Click on All Courses.
5. The online program link will be located under the Past Enrollments section.

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Do the programs have instructors?

Yes. The role of the faculty however is different from the traditional classroom. Rather than delivering lectures, our instructors serve as facilitators. They are available to answer questions and guide discussions via e-mail and online discussion groups during the entire length of the program.  Instructors also may review or grade assignments in programs that contain assignments.

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How do I request a completion certificate?

After completion of an online program, a PDF certificate will be available to you for download on the Appraisal Institute website.  After you login, click on Education and Events in the navigation menu on the right.  Find your online program and you will see a link to the certificate.  The certificate will remain available on the website indefinitely if you need to download it in the future. You can also add more states if you need additional certificates.

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What is the difference between a course and seminar?

Our online education programs are either courses or seminars. Courses are generally more intensive, with more content and credit hours. Courses usually require an offline proctored exam. Additionally, some states recognize online courses for pre-licensure credit.

Seminars, however, are developed on specific practice-related issues and help you fulfill continuing education requirements.

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How can I disable my popup blocking software?

Pop-ups are windows that appear automatically and without your permission. They often display advertising that can interfere with your ability to see the content on the page you're trying to read. A pop-up blocker works with your Internet browser to prevent pop-up windows from automatically opening when you visit a web site. Unfortunately, blocking all pop-ups may prevent important features in our online programs from working. We recommend that you turn off any pop-up blockers while using our online education programs.

You can turn on and off most pop-up blockers at any time. You can also add to an "allow list." This will allow pop-ups for Appraisal Institute sites, while blocking pop-ups for all other sites.

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I login but do not see the program I am registered for.

It can take up to an hour after you register for the course to become available in your Education and Events list. If the course is still not available an hour after registration, please contact us at or 312-335-4473.

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After I login to my class, I get a blank screen in the online education system.

Many websites, including the online education system, auto refresh every few minutes to keep content current.  There are browser settings to shut this off. For example in Internet Explorer -> Tools -> Internet Options, “Security” tab, [Custom Level], Allow Meta Refresh = Disabled.

However, the online education system requires the browser auto refresh to be on. If you turned off the browser auto refresh option, you may get a blank page, usually with a meta tag labeled “startDotNetFirst.aspx”.  When you enable again “Allow Meta Refresh,” the page will be back to normal operation.

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The pages aren't linked. Why can't I click on any pages in the first module?

You must proceed linearly in the program. You probably haven't completed the pages in the Introduction module yet, which must be completed before going to the first content module. Go back to the Introduction module and complete those pages, then when you get to Module 1, the first page should be active. You may have to refresh the page to see the active link.

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How can I print out (or get a PDF of) the program content?

The program content is printable. You can print one page at a time if you wish. Also, a PDF containing all of the program content is available in the Conclusion module. The PDF is only available after all of the online content has been accessed and successfully completed. Our regulators suggest this method so that your time online can be tracked more accurately to insure credit.

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How do I post a response to a discussion?

Click on the "New Post" button. Type in your response. Then, click the "Submit" button. After submitting your response, click the "Next" button to advance to the next page.

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How do I create an attachment, attach a file, and submit?

In order to attach files, you must first create a file to attach. The file usually should be a Word document, PDF, JPG image, or Excel sheet. Once the file is created you will need to save the file to a location on your computer.

When you come back to your course to submit an attachment, click the ‘Attachment’ button and a new window will appear. Click ‘Browse’ to look for the file you wish to attach; this will be the file you originally created and saved to a location on your computer. You will click the file name and it will be inserted in the window, then click ‘Finished.’

Finally, you will add a title and a message and then click ‘Submit.’

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I passed the quiz but I cannot move to the next module. It asks me for a password or tells me I have not passed the quiz.

Please contact us at or 312-335-4473.

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Why am I required to get 80% of the quiz questions correct?

A quiz at the end of the module assesses your mastery of the module learning objectives. The learning objectives must be mastered to continue to the next module. 80% is generally accepted by regulators to insure mastery.

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Why can't I re-take the quizzes to practice for the offline exam?

We don’t allow multiple re-takes of the quizzes because we only have a certain number of quiz questions in each quiz pool. From the regulator perspective, the quiz questions are designed to be used as incremental assessments, not as practice problems.

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I have completed the program, but did not receive a completion certificate.

The certificate of completion is available (usually within one hour) under My Account>Education and Events - when all the program content has been completed and any applicable assignments have been submitted and /or graded. This includes completing the pages in the Conclusion module and the mandatory program evaluation. 

If you complete the content but not the mandatory program evaluation, in order to make your completion certificate available, please do the following:

  1. Log on to your program.
  2. Go to the Conclusion module.
  3. Go to the Program Quality Evaluation page, fill it out and submit.
  4. After you submit, you usually will still need to click Next to advance to the very last page of the online program to insure the completion is recorded in the system.

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I completed the evaluation, but still did not receive my completion certificate and/or exam instructions?

If you completed the program evaluation, and have not received the completion certificate, please check to make sure your anti-spam blocking software allows emails from the Appraisal Institute. For most anti-spam programs adding to the address book will allow this e-mail. If not, it should be configured to allow any email addresses that end in In addition, please check that you completed and submitted all mandatory assignments as instructors will not release the certificate until they are complete. If you completed everything, but still have not received your completion certificate within 24 hours, please contact us at or 877-674-2447.

For programs that you are scheduled to take an offline exam at Pearson Vue, you should receive the exam e-mail 24 hours after you completed the program. If you did not receive it, please contact us.

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How are the online 7-Hour and 15-Hour USPAP programs different from other online programs?

Please visit:

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What is Accreditation Requirements Progress?

Some states ("accrediting bodies") may have requirements for online education that are different from the Appraisal Institute.  For example, a particular state may require an online exam for CE, or that you the amount of time you are online be at least the same as the number of approved hours for that online program.

The Accreditation Requirements Progress page in each online education program is the way to monitor your progress towards requirements for credit, from the various accrediting bodies (states) in which you have a credential. 


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What do I do if Accreditation Requirements Progress shows that I have not yet met one or more requirements?

If you need to complete an additional content item to meet your state's requirements, such as an online final exam, a link will be provided.

Note: Once you have started an online final exam, you will not have access to the online program content until after you have successfully passed the exam.

If you need to complete more time in the online program to meet your state's minimum time requirement, log back into the program and review the content for the required amount of time.  Once you have completed the required time, you will be able to advance to the Conclusion module to complete the remaining pages and mandatory program evaluation. 

Note: Each content item (e.g. page, quiz, discussion) has a maximum amount of time that will be recorded for that item.  You cannot stay on one page, quiz, etc. the entire time to meet your state requirement.  

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What if my accrediting body or credit type isn't listed in the Accreditation Requirements Progress?

You can add all your state credentials when you register for an online program. 

To add a state after you have started a program, please contact Technology-Based Education online education support at or 312-335-4473.

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