Essentials of Effective Communication

• Define key appraisal terms such as "client," "intended user," "intended use," "scope of work," and assignment conditions, emphasizing their role in appraisal problem identification.
• Describe the three steps of problem-solving—identifying the problem, determining the solution, and applying the solution—and their interdependent nature in appraisal practice.
• Explain how analyzing assignment elements like property type, characteristics, and purpose guides appraisal problem identification.
• Discuss the importance of clear communication with clients to establish the appraisal problem, scope of work, and assignment conditions.
• Define key appraisal terms such as "client," "intended user," "intended use," "scope of work," and assignment conditions, emphasizing their role in appraisal problem identification.
  • Describe the three steps of problem-solving—identifying the problem, determining the solution, and applying the solution—and their interdependent nature in appraisal practice.
  • Explain how analyzing assignment elements like property type, characteristics, and purpose guides appraisal problem identification.
  • Discuss the importance of clear communication with clients to establish the appraisal problem, scope of work, and assignment conditions.
  • Analyze how the independent variables of problem identification (intended use, intended users, type/definition of value) influence dependent variables such as relevant characteristics, effective dates, and assignment conditions.
  • Identify potential consequences of misidentifying assignment elements and explain their impact on the scope of work, credibility, and public trust.
  • Evaluate the relationship between scope of work and appraisal problem identification, focusing on how they ensure credible results.
  • Propose strategies to align the scope of work with professional standards, client expectations, and legal requirements to support meaningful and accurate appraisals. Define the concept of public trust in appraisal reporting and explain its role as the primary objective of professional standards.
  • Identify ethical and procedural objectives that support public trust, including competency, transparency, and accountability.
  • Analyze how development and reporting contribute to credible appraisal results that are "worthy of belief."
  • Differentiate between "use" and "reliance on" in appraisal reports, highlighting their implications for appraiser liability and third-party reliance.
  • Apply the concept of privity to real-world appraisal scenarios and explain how it impacts client relationships and liability.
  • Recognize and address potential misleading information in appraisal reports, focusing on avoiding omissions, unclear language, or subjective proxies.
  • Illustrate the interconnectedness of public trust, credibility, and clear communication in producing meaningful and transparent appraisal results.
  • Develop strategies to ensure appraisal communication avoids misleading statements, maintains credibility, and upholds public trust.

Program Overview:

Introduction and overview
Lesson A: Communication and the Appraisal Problem 

• Problem Solving Basics
• Discussion Question
• Review Key Elements of Appraisal Problem Identification
• Communication and the Appraisal Problem Characteristics
• Discussion Question
• Problem Identification: Intended Use and Intended User
• Appraiser Negligence and Reasonable Care
  • Duty of Care/Standard of Care
  • Principles based Standards
  • Scope of Work Acceptability
• Independent and Dependent Variables of Problem Identification
• Assignment Conditions and Client Conditions 

Lesson B: Understanding the Objectives (Introduction)

• Objectives in Appraisal Standards
• Public Trust
  • What is Trust? 
    o Use versus Reliance On
    o Privity
• Credible
• Misleading in Appraisal Reporting vs. Credibility
• Proxies and Appraisal Jargon
• Interconnectivity of Public Trust, Credible, and Misleading

Equipment:

AI National Synchronous Participation Requirements:

All students are required to have a computer, webcam, and microphone capability to participate and receive continuing or qualifying education credit where approved.
It is the student’s responsibility to have the required equipment to participate and receive credit. Visit the System Requirements for Attendees and Share Webcam pages for help.

Additional Information:

Location:
 

State Credit:
 

Several minutes after you receive your Appraisal Institute receipt email, you will receive a second email from GoToTraining which will include instructions on connecting to the live session and a link to a small download of the GoToTraining software. The software runs on almost all operating systems and popular browsers. Connection email reminders are sent at specific intervals: 1 week, 1 day, and 1 hour prior to the live session start time. If you do not receive the connection information, please check your junk, spam, or quarantine folders. For questions, please email customerservice@appraisalinstitute.org or call (312) 335-4100. Note: Work devices with strong VPNs or firewalls have trouble connecting to GTT systems. It is recommended to use your personal device or to reach out to your organization’s IT department for assistance prior to the first session.  

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